Faqs
What types of custom-made Indian ethnic apparel do you offer?
We offer a wide range of custom-made Indian ethnic apparel, including sarees, kurtas, salwar suits, lehengas, and more for both men and women.
Do you also provide non-Indian clothing options?
Yes, we offer a variety of handmade clothing options, including both Indian ethnic wear and other apparel styles suitable for the US and Canadian markets.
Are your garments truly handmade?
Yes, our garments are genuinely handmade. We work closely with skilled artisans who use traditional techniques like hand embroidery, block printing, and handloom weaving to create unique pieces6.
Can I request customizations to existing designs?
Absolutely! We specialize in custom-made garments and can work with you to modify existing designs or create entirely new ones based on your preferences.
Is buying on-line safe?How do I ensure I order the correct size?
We provide detailed sizing guides on our website. For custom orders, we recommend providing your specific measurements to ensure the perfect fit.
Do you offer plus sizes?
Yes, we cater to all body types and can create garments in plus sizes based on your measurements.
Can I provide my own measurements for a perfect fit?
Certainly! We encourage customers to provide their measurements for custom-made items to ensure the best possible fit.
What is your minimum order quantity (MOQ)?
We don't have a minimum order quantity. You can order a single custom-made item if you wish.
How long does it take to receive my custom-made garment?
The production time for custom-made garments varies depending on the complexity of the design. Generally, it takes 2-4 weeks, plus shipping time.
Can I cancel or modify my order after placing it?
Due to the custom nature of our products, cancellations or modifications may not be possible once production has begun. Please contact us as soon as possible if you need to make changes.
What are your shipping rates?
Shipping rates vary depending on the destination and order size. We offer free shipping on orders over a certain amount.
How can I track my order?
Once your order is shipped, we'll provide you with a tracking number so you can monitor its progress.
What is your return policy for custom-made items?
As our items are custom-made, they are generally non-returnable unless defective or damaged5. We do not offer refunds for items where you simply change your mind5.
How do I initiate an exchange if my garment doesn't fit?
If there's a sizing issue with your custom-made garment, please contact our customer service team within 7 days of receipt. We'll work with you to find a solution, which may involve alterations or remaking the garment.
What fabrics do you use for your garments?
We use a variety of high-quality fabrics suitable for each garment type, including traditional Indian textiles and modern blends.
How do you ensure the quality of handmade items?
We have a rigorous quality control process and work closely with skilled artisans to maintain high standards for all our handmade products.
Are your production practices environmentally friendly?
We strive to use sustainable practices in our production process, including using eco-friendly materials where possible and minimizing waste.
How do you ensure fair labor practices for your artisans?
We work directly with artisans and ensure they receive fair compensation for their skilled work, supporting traditional craftsmanship and local communities6.
How can I contact your customer service team for additional questions?
You can reach our customer service team via email or phone. You can book a call back through email.